Xerox observes progress in telehealth, makes new product line

A company with a deep background of offering communications and analytics facilities to a variation of businesses is expanding its offerings within healthcare to an emerging care delivery venue—telehealth.

Xerox claimed that it is extending offerings to help contributors support care delivered in virtual settings, and integrate that care with data in EHRs (electronic health records).

The company stated that it will give Virtual Health Solutions, a customizable combination of consulting, facilities and technology based on contributors’ specific telehealth aims.

This type of healthcare delivery has good progress prospects because clients are open to getting virtual care. A latest survey conducted for Xerox by Harris Poll in May discovered that 61% of U.S. adults are eager to get non-urgent healthcare advice, exams or counseling in a virtual setting; although, only 16% have used virtual health, the survey discovered.

In accordance to the research, 77% of respondents claimed that they would be excited about the possibility of getting healthcare virtually. Convenience was cited as the top advantage (59%), followed by potential cost savings (40%) and the capability to observe or communicate with healthcare experts for minor ailments and the choice to easily refill prescriptions, both mentioned by 35% of respondents.

Xerox claimed that its new line of services involve interface design and development, to help overcome interoperability challenges to enable contributors to verify a sufferer’s identity and medical history; virtual health consulting services; and virtual clinic services, which involve front and back office facilities that enable contributors to connect with sufferers in a virtual setting.

“Healthcare agencies require to prepare for an ‘anytime, anywhere’ paradigm – one in which care is generally delivered outside the 4 walls of a hospital,” stated Connie Harvey, chief operating officer, Xerox Healthcare Business Group. “We understand that healthcare agencies are in very different places when it comes to their telehealth strategy. Our approach to virtual health permits us to give customized services deployed on a client’s specific requirements.”