AHRQ Patient-Centered Toolkit to Empower Provider Communication

AHRQ's toolkit, CANDOR, will support contributor communication and promote provider honesty with sufferers when there are issues in their care.

The Agency for Healthcare Research and Quality has made a new patient-centered toolkit assisting to support patient-provider communication following adverse hospital events.

The federal agency this week announced the release of the Communication and Optimal Resolution (CANDOR) toolkit that not only assists providers better mitigate adverse events, but helps them communicate the issue with their patient in an empathetic manner, ideally boosting patient satisfaction despite the adverse event.

AHRQ indends for contributors to use CANDOR when patients experience some sort of harm, such as an injury or hospital acquired condition, as a direct result of the care they received.

These adverse events happen more frequently than one may hope.