Patient Billing Gives Challenge to Revenue Cycle Management

Organizations can make better the revenue cycle management by making patient billing processes more automated by utilizing modern payment systems.

Patient payment and billing are significant revenue cycle management challenges that should not be neglected.  According to a recent survey conducted by Navicure, 63% of participants recognized that patient payment processes were “a high priority" for the healthcare revenue cycle.

“It is significant to reexamine existing workflows and processes to adopt a more effective, automated patient payments process,” the survey stated.

Patient accountability was also major concern for participants, who reported having hard time collecting payment from patients. About one-third of survey respondents (31 percent) said they struggle with patients’ inability to pay for medical bills. Additionally, 26% of participants experienced difficulties educating patients about their financial responsibility. A quarter of participants said slow-paying patients remain a significant challenge.